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Q: Do you ship internationally?
Yes, we do ship internationally to all countries.
Q: How do you manage to provide free shipping for most products in your company?
We maintain a direct tie up with reputed couriers Like DHL & FEDEX. Due to high volume of shipments throughout the year so we hold a Business account with competitive rates which helps us provide Expedited shipping worldwide at comparatively lower costs.
Q: What payments methods does your company accept?
You can securely pay with your credit card/debit card/ eCheque /PayPal, securely through PayPal’s secured payment gateway. Anyone who does not have a PayPal account and is not willing to open a PayPal account can pay through your card by choosing PayPal express checkout and then you could use your card.
Q: What should I do if my payment is not successful?
Condition1: Payments successful but order not updated?
This may happen sometime when you mistakenly press the refresh button after payment or if you press backspace key at the time of payment. You will get an order update within 12hours. If you do not get any update you can just mail to [email protected] with your name, shipping address, and proof of payment so we will pull your order from shopping cart and will send you an update within 12hours. (NOTE: please do not clear your shopping cart)
Condition 2: unsuccessful payment
In case of unsuccessful payment, you can mail us at [email protected] with product model number, quantity and sizes (if applicable) with shipping address with phone number and so that we will send you manual PayPal invoice and you can pay for the invoice using your credit card/debit card /cheque / PayPal
3.CUSTOMS DUTY/ IMPORT TAXES
Q: will I be charged by customs fee / excise taxes on receiving my order?
Since these products are religious products and is a Retail export. Some countries like USA encourage retail export and import and they will not charge custom duties. Other countries like European countries might charge some value of custom duties which is bearable by the buyer.
Q: How are you able to give your products at this lowest price?
We manufacture all our products. so, you are purchasing directly from the manufacturer and there are no intermediaries in between. We weave woven cotton fabrics on our own. we also have our fabric customized with special yarns from BRANDED Fabric manufacturer thus we manage to give our products at this lowest possible price.
Q: When will I receive my item from the date of payment?
The minimum processing time is 1 week (not applicable for wholesale orders). Please contact us for any expedition before placing your order.
Q: How do I know my order status?
You can check you order status online by logging into your account and click order status(login->account->my order->view order history).
Q: Are there any hidden costs on items sold on PSGVESTMENTS?
There are NO hidden charges when you make a purchase on PSG VESTMENTS. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Q: What size are the robes?
Cassocks and robes can be customized to any size with no extra cost. You can either select your size from the standard size chart or provide us with your custom measurements.
Q: Can the robes be machine washed?
Dry wash is preferable because the cassocks come with shoulder pads and machine wash may spoil the shoulder padding.
Q: Does the cassock come with cincture loops?
Usually the cassocks don’t come with cincture loops, but we can customize on request.
Q: What are the main fabrics used?
Cassock: We use polyester blend cotton fabric as our standard fabric for cassocks. We also use gabardine for black cassocks.
Stoles: We use silk blend fabric for stoles.
Vestments: All our copes and chasubles are made with church brocade silk fabric.
Surplice: We use pure cotton fabric to make surplice.
Q: How do I make sure my size for cassocks or robe?
Go through the size chart and provide us with your suit size/chest size and robe length (regular or long). The length of the robe is 8 to 10 inches lesser than your total height (From head to floor). If not provide us with your customized body measurements and we will stitch accordingly.
STANDARD SIZE CHART
MEASURING GUIDE FOR CUSTOM SIZE