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FAQ (Frequently Asked Questions and Answers)
1.SHIPPING
Q: Do you ship internationally?
Yes, we ship internationally to all countries.
Q: How do you manage to provide free shipping on most products in your company?
We maintain a direct tie-up with reputed couriers Like DHL & FEDEX. Due to the high volume of shipments throughout the year so we hold a Business account with competitive rates which helps us provide Expedited shipping worldwide comparatively at lower costs.
2.PAYMENTS
Q: What payments methods does your company accept?
You can securely pay with your credit card/debit card/ eCheque /PayPal payment gateway. Anyone who does not have a PayPal account and is not willing to open a PayPal account can pay through your card by choosing PayPal express checkout and there you can use your card.
Q: What should I do if my payment is not successful?
Condition1: Payments successful but order not updated?
This may happen sometime when you the refresh button is pressed after payment or if you pressed backspace key at the time of payment. You will get an order update within 12hours. If you do not get any update you can just mail to [email protected] with your name, shipping address, and proof of payment so we will pull your order from the shopping cart and will send you an update within 12hours. (NOTE: Please do not clear your shopping cart)
Condition 2: unsuccessful payment
In case of unsuccessful payment, you can mail us at [email protected] with product model number, quantity and sizes (if applicable) with shipping address with phone number. After that, we will send you manual PayPal invoice and you can pay the invoice using your credit card/debit card /cheque / PayPal.
3.CUSTOMS DUTY/ IMPORT TAXES
Q: Will I be charged by customs fee/excise taxes on receiving my order?
Since these products are religious products and are Retail export. Some countries like the USA encourage retail export and import and they will not charge customs duties. Other countries like European countries might charge some value of customs duties which is bearable by the buyer.
4.PRICE
Q: How are you able to give your products at this lowest price?
We, manufacture all our products. This is direct purchase and in between, there is no intermediator. We weave woven cotton fabrics on our own. we also have our fabric customized with special yarns from BRANDED Fabric manufacturer thus we manage to give our products at this lowest possible price.
5.ORDER
Q: When will I receive my item from the date of payment?
The minimum processing time is 1 week (not applicable for wholesale orders). Please contact us for any expedition before placing your order.
Q: How do I know my order status?
You can check your order status online by logging into your account and by click order status(login->account->my order->view order history).
Q: Are there any hidden costs on items sold on PSGVESTMENTS?
There are NO hidden charges when you make a purchase on PSG VESTMENTS. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
6.PRODUCT
Q: What size are the robes?
Cassocks and robes can be customized to any size at no extra cost. You can either select your size from the standard size chart or provide us with your custom measurements.
Q: Can the robes be machine washed?
Dry wash is preferable because the cassocks come with shoulder pads and machine wash may spoil the shoulder padding.
Q: Does the cassock come with cincture loops?
Usually, the cassocks don’t come with cincture loops, but we can customize on request.
Q: What are the main fabrics used?
Cassock: We use polyester blend cotton fabric as our standard fabric for cassocks. We also use gabardine for black cassocks. Stoles: We use silk blend fabric for stoles. Vestments: All our copes and chasubles are made with church brocade silk fabric. Surplice: We use pure cotton fabric to make surplice.
Q: How do I make sure my size for cassocks or robe?
Go through the size chart and let us know your suit size/chest size and robe length (regular or long). The length of the robe is 8 to 10 inches lesser than your total height (From head to floor). If not, let us know your customized body measurements so that we will stitch accordingly.
STANDARD SIZE CHART http://www.psgvestments.com/cassock-and-robe-size-chart.html MEASURING GUIDE FOR CUSTOM SIZE https://www.psgvestments.com/measuring-guide-for-customized-size.html
