FAQ(Frequently Asked Questions and Answers)

FAQ(Frequently Asked Questions and Answers)

1.SHIPPING

Q:Do you ship internationally?

Yes,we do ship internationally with free shipping for any products purchased at psgvestments.com

Q:How do you manage to provide free shipping for all products in your company ?

We maintain a direct tie up with reputed couriers Like DHL & FEDEX. Due to high volume of shipments throughout the year so we are holding a corporate account with corporate rates so we are free Expedited shipping worldwide

2.PAYMENTS

Q:What payments methods does your company accepts ?

You can securely pay with your credit card/debit card/Cheque /PayPal funds securely through PayPal’s secured payment gateway

Q:What should I do if my payments is not successful?

Condition1:Payments successful but order not updated ?

This may happen sometime when you mistakenly pressed refresh button or if you press backspace key at the time of payment .you will get an order update within 12hour if you didn’t get any update you can just mail to [email protected] with your name and shipping address so we will pull your order from shopping cart and we will send you an update within 12hour(NOTE:please do not clear your shopping cart )

Condition 2:unsuccessfull payment

In case of unsuccessful payment you can mail us at [email protected] with product model number, quantity and sizes (if applicable) with shipping address with phone number and so that we will send you manual PayPal invoice so that you can pay directly to pay using you credit card/debit card /cheque / PayPal funds

3.CUSTOMS DUTY/ IMPORT TAXES

Q:will I be charged by customs fee / excise taxes on recieveing my order ?

No, we will mark the item as “Religious item “and will send it to you as gift or sample with zero customs value so the countries like USA ,UK will not charge any custom fee however Please check if your order will incur additional import duties, taxes or other customs related charges in your country. You may also contact us if you want us to check you customs policy

 

4.PRICE

Q:How are you able to give your products at this lowest price?

We are the manufacturer of our products so you are purchasing directly from the manufacturer

We weave woven cotton fabrics on our own we also have our fabric customized with special yarns from BRANDED Fabric manufacturer thus we managed to give product at this lowest possible price

5.ORDER

Q:When will I receive my item from the date of payment?

We aim to ship any order in 1 day.customized orders will be shipped within 48 hours.(not applicable for wholsale orders).

Q:How do I know my order status?

You can check you order status online by logging in and go to your account and click order status(login->account->my order->view order history.

Q:Are there any hidden costs (sales tax, octroi etc) on items sold on PSGVESTMENTS?

There are NO hidden charges when you make a purchase on PSG VESTMENTS. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

6.PRODUCT

Q:What size are the robes?

Cassocks and robes can be customized to any size.

Q:Can the robes be machine washed?

Yes, the robes can be machine washed with laundry detergent.

Q:Does the cassock come with cincture loops?

Usually the cassocks don’t come with cincture loops but we can customize on request.

Q:What are the main fabrics used?

·        {C}Cassock: we use polyester blend cotton fabric as our standard fabric for cassocks.bt we also use gabardine.

·        {C}Stoles: we use silk blend cotton fabric for stoles. we also use pure silk.

·        {C}Vestments: all our copes and chasubles are made with church brocade silk fabric.

·        {C}Surplice: we use pure cotton to make surplice.

Q:How do I make sure my size for cassocks or robe?

Go through the size chart and provide us with your suit size/chest size and robe length(regular or long). If not provide us with your customized body measurements and we will stitch accordingly.

http://www.psgvestments.com/cassock-and-robe-size-chart.html